Last update: October 17, 2023
Before making a purchase, we kindly request that you carefully review this Refund Policy and our Terms and Conditions.
Disclaimer
software-spot.com specializes in the sale of digital software license keys, which, due to their intangible nature, cannot be returned. Our digital products are delivered electronically, and once a software license key is issued, it is considered non-refundable.
1. Faulty Products
We understand that technical issues can occasionally arise. If you encounter a situation where you believe the software license key you purchased is faulty or does not function as described, please promptly contact us within 14 days from the date of purchase and provide the following information:
- Order ID
- Faulty product
- Proof (Screenshot or video)
- Description about the issue
- Instructions on how to reproduce the issue
Upon receiving your inquiry, our support team will initiate an investigation. If the product is found to be genuinely faulty or non-functional, we will provide you with the following options:
- Replacement: We will issue a replacement license key for the affected product.
- Refund: Alternatively, we may offer a refund for the faulty product at our discretion.
2. Ineligible cases
Refunds and replacements will not be granted for the following reasons:
- Wrong purchases: It is the responsibility of the customer to ensure that the selected product is compatible with their system or meets their specific requirements. We do not issue refunds for purchases made in error.
- User mistakes: software-spot.com cannot be held accountable for user mistakes, including but not limited to accidental purchases or incorrect orders. We strongly recommend double-checking all order details before completing a purchase.
- Change of mind: Refunds will not be provided if a customer experiences a change of mind or decides not to use the product after purchase.
- Price changes: If a certain product’s price drops within a short amount of time, customers will not be eligible for a partial refund.
- Hardware incompatibilities: Any issues stemming from compatibility conflicts are not covered by our refund policy.
- Any other case described in our warranty policy.
3. Returns
software-spot.com does not accept returns. Once a license key is issued and delivered electronically, it cannot be returned, exchanged, or revoked.
4. Cryptocurrencies
Cryptocurrency transactions are unique compared to traditional payment methods such as credit cards or bank transfers. They offer a high level of privacy and security, making them appealing to many users. However, these characteristics also present challenges when it comes to processing refunds. When a customer makes a purchase using cryptocurrency, the transaction is recorded on a blockchain, which is a decentralized and immutable ledger. This means that once the transaction is confirmed and added to the blockchain, it becomes extremely impossible to reverse the payment.
Due to the irreversible nature of cryptocurrency transactions, we regret to inform our customers that we do not offer refunds for purchases made using cryptocurrency. As an alternative to refunds for cryptocurrency payments, we offer the following solutions in the event of a purchase issue (described in Chapter 1: Faulty Products):
- Replacement: We will issue a replacement license key for the affected product.
- Gift voucher: We will provide a gift voucher code that can be redeemed on the website. The gift voucher will not expire and its value will match the faulty product’s value at the time of purchase.
This approach allows us to maintain our commitment to customer satisfaction and provide a resolution for any legitimate concerns. By making a cryptocurrency payment on our website, you acknowledge and agree to abide by the terms and conditions outlined in this chapter and our overall Refund and Returns Policy.
5. Refund Process
If you are eligible for a refund based on a faulty product, our customer support team will guide you through the refund process. The refund will be issued in the original form of payment, and the processing time may vary depending on your payment method and financial institution. Payment processing fees may be deducted from the total, depending on the payment method.
The refund process varies depending on your chosen payment method:
- Cryptocurrency Payments: As mentioned in the previous chapter, cryptocurrency payments are non-refundable. Instead, we offer gift vouchers or replacement products.
- Bank Transfers: Refunds for payments made via bank transfer may take 5-10 business days to process, depending on your country and your financial institution.
- Credit Card Payments: For credit card payments, refunds typically appear on your statement within 7-14 business days, though processing times may vary depending on your card issuer.
- PayPal: Refunds made through PayPal usually take 2-5 business days to be processed and appear in your PayPal account.
6. Final notes
We reserve the right to modify or update this Refund and Returns Policy at any time with proper prior notice. We encourage customers to periodically review the policy for any changes or updates.
By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Returns Policy. Your satisfaction is important to us, and we are committed to providing prompt assistance and solutions in forms of technical assistance, replacements or refunds when needed.
